Refund Policy — FF Glory Pro

Yeh refund policy FF Glory Pro (also known as FFGlory Pro, Glory Pro, Guild Glory Bot service) par apply hoti hai. Hum ek digital service provider hai jo Free Fire guild glory automation aur FF guild bot based delivery karta hai — physical product nahi hai, isliye refund rules thoda different hain. Order karne se pehle please ye policy carefully padho.

1. Wallet Top-up Refunds

Aap jab bhi wallet top-up karte ho, aapka payment pehle pending state me admin panel aur hamare Telegram admin bot par jaata hai. Do situations hoti hai:

• Approved: Amount aapke Glory Pro wallet me instantly add ho jaata hai. Ye amount aap sirf FF Glory / Guild Glory packages purchase karne me use kar sakte ho — direct cash withdrawal available nahi hai. Wallet balance ka koi expiry nahi hai.
• Rejected: Agar UTR wrong, screenshot fake, ya payment verify nahi hui to admin reject karega aur us case me aapko jo bhi paid amount hai wo apne original UPI account me automatically wapas mil jaata hai (UPI gateway ke standard 24-72 hour window me). Rejection ka reason admin note me visible rahega.

2. Order Refunds (Glory Packages)

Har Glory Pro order 3 states me travel karta hai — pending, approved/running, completed. Refund rules stage ke basis par change hote hain:

• Pending stage: Order place hote hi wallet se amount cut ho jaata hai. Agar admin order reject kar de (galat UID, invalid guild, package unavailability, etc.), to full amount instantly wallet me refund ho jaata hai. Aap wahi balance dubara use kar sakte ho ya doosra FF Glory Bot package try kar sakte ho.
• Approved / Running stage: Jaise hi order approve hota hai, hamara Guild Glory Bot aapke Free Fire clan me farming shuru kar deta hai. Is stage se aage koi refund possible nahi hai — kyunki bot slot, server resource aur active session already consume ho chuke hote hain.
• Completed stage: Delivered glory amount package specification ke aas paas hoga (±5-10% natural fluctuation, kyunki game side par matchmaking, disconnects, aur server load variables hote hain). Delivered figure ke basis par koi partial refund claim entertain nahi hoga.

3. Wrong Free Fire UID / Guild Information

Order confirm karne se pehle apna Free Fire UID aur guild name double-check karo. Agar aapne galat UID diya aur order approve ho gaya, to responsibility user ki hogi — humara FF Guild Bot jo details aap dete ho unhi ke basis par kaam karta hai. Aisi situation me refund possible nahi. Best practice: order form fill karte waqt game se UID copy karke paste karo.

4. Fraud, Chargeback aur Dispute

Hum ek genuine Glory Pro service provider hai aur har transaction ka proof (UTR, UPI screenshot, order log, admin action timestamp, bot session log) securely store hota hai. Agar koi user:

• Fake payment proof upload kare
• Delivered glory ke baad UPI chargeback file kare
• Duplicate account banake refund abuse kare
• Delivery ke baad false dispute file kare (bank ya UPI helpline par)

To aisi condition me stored proofs (screenshots, UTR trail, bot delivery log, IP timestamps) use karke account permanent block aur required legal / cyber cell action liya jayega. Ye kisi bhi genuine Free Fire player ke saath problem nahi karega — sirf fraud attempt karne walo par apply hota hai.

5. Service Failure (Bot Downtime)

Rare cases me agar hamare Glory Bot / Guild Bot infrastructure ke wajah se delivery completely fail ho jaye (0 glory delivered) aur reason clearly hamari taraf se ho, to full wallet refund provide kiya jaayega. Game-side issue (Free Fire server down, guild disbanded, UID banned) ke case me refund applicable nahi hoga.

6. How to Contact Us

Refund related koi bhi genuine query ho to support page par WhatsApp / Telegram button use karo. Please apna Order ID aur UTR ready rakho — isse resolution 10x faster hota hai.

Ye policy time-to-time update ho sakti hai. Latest version hamesha is page par available rahega. FF Glory Pro / FFGlory Pro / Glory Pro / Guild Glory Bot brand names FF Glory Pro operations ke under aate hain aur Garena / Free Fire ka koi official affiliation claim nahi karte.